Terms of service
Terms of Service
Last Updated: [Date]
Welcome to The Hype Coach. These Terms of Service govern the use of our website, bookings, products and professional services. By booking an appointment, purchasing a product or using this website, you acknowledge that you have read and agree to these Terms.
1. Professional Services
The Hype Coach provides strategic psychotherapy, clinical hypnotherapy, counselling, coaching, workshops, courses and related wellbeing services.
All therapy services are delivered in accordance with professional ethical standards and the Therapist's clinical judgement.
Participation in therapy does not guarantee any particular outcome.
2. Clinical Judgement
The Therapist retains sole professional discretion regarding the delivery of treatment.
This includes decisions relating to:
- treatment recommendations
- individual or couples sessions
- referrals to other practitioners
- modification of treatment
- temporary suspension of therapy
- termination of therapy where clinically appropriate.
Clinical decisions are made in the interests of client wellbeing, safety and ethical practice and do not constitute a failure to provide services.
3. Client Participation
Therapy is a collaborative process.
Clients acknowledge that meaningful progress depends upon active participation, attendance, honesty and the application of therapeutic strategies between sessions.
No guarantees are made regarding the outcome or timeframe of treatment.
4. Fees & Payment
Payment is required in accordance with the booking selected.
Appointments are confirmed once payment has been received unless otherwise agreed.
Outstanding balances may result in future appointments being postponed until payment has been received.
5. Cancellation Policy
Appointments cancelled with less than 24 hours' notice may incur the full session fee.
Failure to attend a scheduled appointment without notice may also incur the full session fee.
Late arrival does not extend the appointment time.
6. Refund Policy
Payments for professional services, therapy packages, workshops, courses, digital products and physical products are generally non-refundable.
Refunds are not provided for:
- change of mind
- choosing to discontinue therapy
- dissatisfaction where services have already been provided
- failure to attend appointments
- unused sessions within a package
- clinical decisions regarding treatment structure or continuation.
Where a client no longer wishes to continue therapy, any remaining sessions may be placed on hold for up to 12 months unless otherwise agreed.
Nothing in this policy excludes or limits any rights that cannot be excluded under the Australian Consumer Law.
7. Digital Products
All digital products, downloadable resources, recordings and online programs become non-refundable once access has been provided.
8. Physical Products
Physical products may only be returned where required under the Australian Consumer Law.
Change-of-mind returns are not accepted.
9. Respectful Conduct
The Therapist is committed to providing a safe and respectful therapeutic environment.
Abusive, threatening, intimidating, discriminatory or inappropriate behaviour towards the Therapist, staff or other clients may result in immediate termination of services.
Where services are terminated for these reasons, refunds will not ordinarily be provided.
10. Confidentiality
Information disclosed during therapy remains confidential except where disclosure is authorised by the client, required by law, or necessary to reduce a serious risk to the client or another person.
Further information is available within our Privacy Policy.
11. Limitation of Services
Therapy is not a substitute for emergency medical care, psychiatric treatment or crisis intervention.
Clients experiencing an emergency should contact 000 or the appropriate emergency service immediately.
12. Intellectual Property
All resources, workbooks, recordings, written materials, website content and digital products remain the intellectual property of The Hype Coach and may not be reproduced, copied or distributed without written permission.
13. Australian Consumer Law
Nothing within these Terms excludes, restricts or modifies any consumer guarantees or rights that cannot legally be excluded under the Australian Consumer Law.
14. Acceptance
By booking an appointment, purchasing a product or using this website, you acknowledge that you have read, understood and agreed to these Terms of Service.