Refund Policy

At The Hype Coach, we are committed to providing professional, ethical, and high-quality therapeutic services and products. Please read this policy carefully before making a purchase or booking an appointment.

Therapy Services

When you book a therapy session or package, you are reserving dedicated clinical time that cannot be offered to another client.

Payments for therapy services are non-refundable.

Refunds will not be provided for:

• Change of mind.
• Choosing to discontinue therapy.
• Dissatisfaction after services have been provided.
• Failure to attend appointments.
• Unused sessions within a package.
• Clinical decisions regarding the structure, continuation, suspension or termination of therapy.
• Requests to transfer services to another person.

Should you choose not to continue therapy, any remaining prepaid sessions may be placed on hold for up to 12 months, unless otherwise agreed in writing.

Clinical Judgement

Therapy is directed by the Therapist's professional clinical judgement.

Where clinically appropriate, the Therapist may recommend individual sessions, couples sessions, referrals to another practitioner, or discontinue therapy where it is no longer considered clinically appropriate, safe, or therapeutically beneficial to continue.

These decisions are made in accordance with professional and ethical obligations and do not constitute grounds for a refund.

Workshops, Courses & Events

Payments for workshops, seminars, courses and events are non-refundable unless the event is cancelled by The Hype Coach.

Digital Products

Due to the immediate nature of digital access, all digital products, downloadable resources, recordings and online courses are non-refundable once access has been granted.

Physical Products

All sales of physical products are final. Returns or exchanges will only be considered where the product arrives damaged or is defective. Change-of-mind returns are not accepted.

Contact Us

If you have any questions regarding this Refund Policy, please contact us before making a booking or purchase.